From Fragmentation to Full Visibility
Before Ubeya, Delaware North faced significant operational inefficiencies. Mobilizing and demobilizing staff for every event at their iconic venues required managing thousands of workers—agency staff and direct hires—without a unified system.
“We never had full visibility of all team members, agency or direct. That has been a complete game-changer for us,” says Reick. The introduction of Ubeya brought all labor management into a single, transparent platform, allowing Delaware North to track staffing fulfillment in real time.
Revolutionizing Payroll and Reporting
Payroll was a time-consuming and error-prone process before Ubeya. Manually keying in labor data often led to inefficiencies and a high volume of payroll queries. With Ubeya, payroll processing became significantly faster, cutting queries down to just 20% of previous levels.
“Labor reporting is now done efficiently with no manual keying in, which has dramatically improved accuracy and saved time,” Reick notes.
Streamlined Planning and Scheduling
One of the standout benefits of Ubeya is the time it saves in planning and scheduling. “At Wembley Stadium, it used to take six hours to build a labor planner. With Ubeya, we’ve cut that time to just 30 minutes,” Reick highlights.
This efficiency proved invaluable during high-profile events like eight consecutive Taylor Swift concerts and the Champions League Final. Using Ubeya’s master planner feature, the team could replicate and adjust schedules seamlessly, ensuring staffing needs were met with precision.
Enhancing the Employee Experience
Ubeya’s intuitive features extend beyond management to enhance the experience for workers. A new QR code check-in system significantly sped up staff entry processes, and improved communication tools allowed team members to access schedules and updates effortlessly.
Even third-party agencies saw immediate benefits. “Some agencies were already familiar with Ubeya, and others adopted it with ease. The reduction in pay queries made their jobs easier, and the feedback has been overwhelmingly positive,” says Reick.
A Unified Approach Across Venues
Previously, Delaware North’s staffing operations were siloed, with each venue operating independently. Ubeya introduced a standardized process across all locations, enabling the company to make informed decisions about labor deployment and drive efficiency across the board.
“In the past, we worked in silos. Now, with Ubeya, we’re aligned across all stadia, and it’s allowed us to create efficiencies that were unthinkable before,” Reick explains.
A New Era of Workforce Management
The impact of Ubeya has resonated throughout Delaware North, from the operations teams to the workers on the ground. “If you ask our teams about Ubeya, they’ll tell you it’s genuinely a new era. People who don’t even work in HR have mentioned Ubeya as one of the highlights of the year,” Reick shares proudly.
For Delaware North, Ubeya has been instrumental in executing high-profile events and day-to-day operations at some of the world’s most iconic venues. As Reick puts it, “Keeping thousands of people in check and ensuring they’re all working in the right place—we wouldn’t have been able to do it without Ubeya.”
Looking Ahead
Delaware North continues to leverage Ubeya’s capabilities to enhance efficiency and maintain excellence in workforce management. With Ubeya, they’re not just meeting the demands of today but are also prepared for the challenges of tomorrow in the dynamic world of large-scale event operations.
