About Ubeya
Ubeya is a leading SaaS B2B platform in HRtech. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence and happy workforces.
The Role
We're hiring a full time passionate Customer Support Representative to join our team and provide exceptional technical assistance to our valued clients. You'll be the bridge between our innovative platform and our users, ensuring they leverage Ubeya's full potential.
What You'll Do
- Be a customer champion! Respond to inquiries promptly and accurately via chat and Zoom call.
- Troubleshoot technical issues and deliver effective solutions.
- Document customer interactions and provide insights to improve processes.
- Collaborate with clients to ensure they maximize the value of our platform.
- Cultivate customer loyalty and growth – your positive attitude and dedication to customer success are essential!
- Work closely with your manager through clear daily updates to strengthen the unified customer-facing team.
- Work on Monday-Friday with mobile presence on Saturdays.
We're Looking For
- Proven track record in customer support in a technical environment.
- A "can-do" enthusiast person who can break down even the most advanced features with ease.
- A communication ninja – you can clearly explain complex concepts and solve problems, with written & spoken English.
- A team player who thrives in both independent and collaborative environments.
- Someone reliable, responsible, and punctual – we can always count on you!
Ready to Launch Your Ubeya Journey? Apply Now!
